FAQs
ORDERING FAQS
How do I check my order status or view my order?
I'm having trouble placing my order, what can I do?
Can I change my paid order?
PRICING & PAYMENT FAQS
What is the payment currency?
Which payment options are available?
SHIPPING & DELIVERY FAQS
Where is my product shipped from?
When my order will be shipped out ?
Where can I find my order tracking number?
What shipping methods will you offer?
TAXES & DUTIES FAQs
Who will pay the custom duties or taxes?
Could you please calculate how much custom charge will I pay in my country?
Note
RETURN / REFUND / EXCHANGE POLICY FAQS
The process of return/refund/exchange products?
DEAD ON ARRIVAL
For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform REPART.
B. Damaged package/product after confirmation of the receipt: take a photo / video and contact REPART within 14 days of the receipt. REPART will offer a solution after negotiation with the Courier (return or exchange).
For obvious appearance issues or incorrect products received caused by REPART team
For quality problem of products received
Out of Warranty
Out of warranty period.
Not from REPART.
Man-made physical damages, like water damage, flex cable damage, screen damage, and so on.
RMA Process
1. Before issuing a delivery, apply for an RMA through service phone or email chatting with our after-sale representative. After RMA being accepted, an email with RMA No. and returning address will be provided.
2. Fill the RMA form with information of the returning product (quantity, problem, tracking number and picture of the package.
3. All the returning merchandise confirmed with us should be packaged in a good condition with product list attached. And contact your sales manager to get the returning address details.
4. REPART after-sale center will arrange the product testing after the package has been received.
5. After-sale center will issue a testing report within 3-6 working days.
6. Customer confirms the test report. If have any objection, please contact the REPART staff for negotiation.
7. Issue the return/refund/exchange (within warranty).
Liability Disclaimer
REPART reserves the right to change, suspend, or discontinue temporarily or permanently, some or all of the return policy, with respect to any or all users, at anytime without notice.
The liability of this disclaimer is subject to the purchasing price of relevant products only.