FAQs

ORDERING FAQS

How do I check my order status or view my order?

You will be able to check the status and details of your current and previous orders by visiting My Account > My Order after you log in.

I'm having trouble placing my order, what can I do?

If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at agency@irepart.com

Can I change my paid order?

Yes, please contact us via live chat or email before changing your paid order. We will tell you how to go about the process according to your order status.

PRICING & PAYMENT FAQS

What is the payment currency?

The payment currency is in USD for goods value.

Which payment options are available?

We currently accept PayPal and credit cards as methods of payment online. If you want to complete the payment offline, we accept bank transfer. Please contact us to get the bank account information.

SHIPPING & DELIVERY FAQS

Where is my product shipped from?

All of products are shipped from China.

When my order will be shipped out ?

Normally we will ship it out within 2- 3 days after order was processed, only when the products in high demand or out of stock will take more time.

Where can I find my order tracking number?

The tracking number will be updated on your order by shipping code, just view your order you will find it. And you can track it directly on our site.

What shipping methods will you offer?

The online order will be delivered by DHL or EDB. For the offline delivery, we will make it based on the needs of customers. Please contact us via live chat or email: agent@irepart.com

TAXES & DUTIES FAQs

Who will pay the custom duties or taxes?

It is paid by Receiver. REPART is responsible for arranging the shipment of your order. However, it’s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents. What’s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.

Could you please calculate how much custom charge will I pay in my country?

Sorry, we can't calculate as the different country has a different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually, these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.

Note

To ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.

RETURN / REFUND / EXCHANGE POLICY FAQS

The process of return/refund/exchange products?

REPART accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 MONTHS from the purchasing date.

DEAD ON ARRIVAL

For significant damage to the outer packaging upon receipt. Or DOA of the product.

A. Refuse delivery of the package and inform REPART.

B. Damaged package/product after confirmation of the receipt: take a photo / video and contact REPART within 14 days of the receipt. REPART will offer a solution after negotiation with the Courier (return or exchange).

For obvious appearance issues or incorrect products received caused by REPART team

Take a photo and contact us within 14 days. Once confirmed, we will arrange the shipment for replacement as soon as possible.

For quality problem of products received

Take a video and contact REPART for return&refund or replacement within the warranty period.

Out of Warranty

Out of warranty period.

Not from REPART.

Man-made physical damages, like water damage, flex cable damage, screen damage, and so on.

RMA Process

1. Before issuing a delivery, apply for an RMA through service phone or email chatting with our after-sale representative. After RMA being accepted, an email with RMA No. and returning address will be provided.

2. Fill the RMA form with information of the returning product (quantity, problem, tracking number and picture of the package.

3. All the returning merchandise confirmed with us should be packaged in a good condition with product list attached. And contact your sales manager to get the returning address details.

4. REPART after-sale center will arrange the product testing after the package has been received.

5. After-sale center will issue a testing report within 3-6 working days.

6. Customer confirms the test report. If have any objection, please contact the REPART staff for negotiation.

7. Issue the return/refund/exchange (within warranty).

Liability Disclaimer

REPART reserves the right to change, suspend, or discontinue temporarily or permanently, some or all of the return policy, with respect to any or all users, at anytime without notice.

The liability of this disclaimer is subject to the purchasing price of relevant products only.