Refund policy

Dear Customer

We do appreciate your trust and support on our products and service! To protect your own rights and interests, please read the following terms carefully: All products manufactured by REPART are provided 12 MONTHS warranty to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at support@irepart.com for return/exchange or refund.

Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please TEST THE PRODUCT before installation.

Return / Warranty Policy

REPART accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 MONTHS from the purchasing date.

1. Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
2. Refuse delivery of the package and inform REPART.
3. Damaged package/product after confirmation of the receipt: take a photo / video and contact REPART within 14days of the receipt. REPART will offer a solution after negotiation with the Courier (return or exchange).
4. For obvious appearance issues or incorrect products received caused by REPART team, take a photo and contact us within 14 days. Once confirmed, we will arrange the shipment for replacement as soon as possible.
5. For quality problem of products received: take a video and contact REPART for return & refund or replacement within the warranty period.

Out of Warranty

• Out of warranty period.
• Not from REPART.
• Man-made physical damages, like water damage, flex cable damage, screen damage, and so on.

RMA Process

1. Before issuing a delivery, apply for an RMA through service phone or email chatting with our after-sale representative. After RMA being accepted, an email with RMA No. and returning address will be provided.
2. Fill the RMA form with information of the returning product (quantity, problem, tracking number and picture of the package.
3. All the returning merchandise confirmed with us should be packaged in a good condition with product list attached. And contact your sales manager to get the returning address details.
4. REPART after-sale center will arrange the product testing after the package has been received. 
5. After-sale center will issue a testing report within 3-6 working days.
6. Customer confirms the test report.If have any objection, please contact the REPART staff for
7. Issue the return/refund/exchange (within warranty).

Liability Disclaimer

• REPART reserves the right to change, suspend, or discontinue temporarily or permanently, some or all of the return policy, with respect to any or all users, at anytime without notice.
• The liability of this disclaimer is subject to the purchasing price of relevant products only.